Last updated: 27 June 2026
PrimeTrust APA Limited ("PrimeTrust", "we", "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what we collect, how we use it, and your rights. It is designed to align with the Nigeria Data Protection Act (NDPA) and applicable regulations.
1. Information we collect
We collect information you provide and information generated through your use of the Services, including:
- Identity data — name, date of birth, gender, and National Identification Number (NIN) for verification.
- Contact data — phone number, email, and address.
- Financial data — contribution records, payment references, and RSA details.
- Technical data — device information and usage data needed to operate and secure the Services.
2. How we use your information
We use your information to verify your identity, open and maintain your Retirement Savings Account, process and record contributions, provide customer support, comply with legal and regulatory obligations, and keep your account secure.
3. Identity verification
We verify your identity using your NIN and other data through licensed verification providers. Sensitive identifiers are handled with strict security controls and are not stored in plain form where avoidable.
4. Sharing your information
We share information only as necessary to deliver the Services for example, with your chosen Pension Fund Administrator (PFA), the Pension Fund Custodian (PFC), the National Pension Commission (PenCom), payment processors, and identity-verification partners. We do not sell your personal data.
5. Data security
We apply technical and organisational measures including encryption in transit, access controls, audit logging, and regular backups to protect your data against unauthorised access, loss, or misuse.
6. Your rights
Subject to applicable law, you have the right to access the personal data we hold about you, request correction of inaccurate data, request a copy of your data (data export), and request deletion of your account and personal data, subject to records we are legally required to retain.
You can exercise the data export and account deletion rights directly within the PrimeTrust app, or by emailing us.
7. Data retention
We retain your information for as long as your account is active and as required to meet legal, regulatory, and pension record-keeping obligations. Certain financial records must be retained even after account closure, as required by law.
8. Children
Where minors are enrolled under the Personal Pension Plan, this is done by a qualifying guardian, and additional protections apply to their data.
9. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes and publish the updated policy here.
10. Contact us
For privacy questions or to exercise your rights, email support@primetrustapa.com.
This policy is provided for general information and does not constitute legal advice. We recommend reviewing it with qualified data-protection counsel to confirm full NDPA compliance for your specific operations.