Help & support

How can we help you?

Find quick answers, guides, and ways to reach our support team.

Browse by topic

Popular help topics

Getting started

How to register, verify your identity with your NIN, and open your Retirement Savings Account.

Making contributions

Ways to pay card, transfer, USSD or agent and how to set up recurring contributions.

Withdrawals

Understand how and when you can access your pension under PenCom's Personal Pension Plan rules.

Choosing a PFA

How to select or change the Pension Fund Administrator that manages your savings.

Agent support

Help for agents onboarding contributors, recording contributions, and commission.

Account & security

Manage your PIN, trusted devices, profile, and keep your account secure.

Still need help?

Reach our support team

We're here to help you every step of the way.

Email us

support@primetrustapa.com

We reply within 24 hours.

Read the FAQ

Browse frequently asked questions

Quick answers to common questions.

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Lagos, Nigeria

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